Key facts
- Samsung smart refrigerators are reportedly failing after a firmware update.
- Owners have reported spoiled food and ruined holidays due to the malfunctioning appliances.
- Samsung stopped issuing the problematic update on September 23.
- Samsung acknowledged an error during a software update testing process on September 22.
- The company is prioritizing emergency measures through its service centers to fix affected units.
Samsung smart refrigerators have reportedly stopped functioning after a recent firmware update, leading to significant inconvenience and spoiled food for owners, particularly during the Chuseok holiday period. Some users reported that support agents initially indicated limited technician availability, with repairs potentially not occurring until October. Samsung acknowledged on September 22 that an error occurred during the testing process for a software update, causing abnormal symptoms in the power and screen functions of some refrigerators. The company has since stopped issuing the update as of September 23 and is prioritizing emergency measures to resolve the issue, aiming to fix some units by September 24. Users expressed frustration, with one forum member declaring, "Never update your Samsung refrigerator!" The incident highlights potential risks associated with smart home gadget updates.