Key facts
- Amy Jones has been appointed chief information officer at LoanCare.
- Jones will oversee technology and digital strategies, including AI-enabled tools.
- Her focus will be on improving efficiency, compliance risk management, and borrower experience.
- Jones has over 20 years of experience in technology and digital transformation.
- She previously held technology executive roles at Wells Fargo and Wellmark Blue Cross and Blue Shield.
National mortgage subservicer LoanCare has appointed Amy Jones as its new chief information officer. In her role, Jones will be responsible for overseeing the company's technology and digital strategies. This includes a focus on implementing artificial intelligence-enabled tools to enhance operational efficiency, strengthen compliance risk management, and improve the overall borrower experience.
Jones brings over 20 years of experience in technology and digital transformation across the mortgage, financial services, and healthcare industries. She previously spent more than 15 years at Wells Fargo, where she served for five years as a technology executive supporting home lending servicing. Prior to joining LoanCare, Jones was the vice president of customer technology and experience at Wellmark Blue Cross and Blue Shield.
LoanCare President Dave Worrall stated that Jones's extensive knowledge is valuable as technology and AI are transforming customer experiences. He highlighted her ability to apply emerging technologies and translate business priorities into positive client and borrower outcomes. Jones expressed her excitement about joining LoanCare and her intention to use technology to simplify mortgage servicing and enhance client and customer experiences.