Key facts
- Hotels are often willing to offer discounts rather than let rooms remain empty.
- Calling a hotel directly and mentioning an online rate can result in a better deal or added perks.
- Asking for the 'best available rate' can secure a lower price and potentially a better room than the 'lowest rate'.
- Discounts may be available for stays of three or more nights.
- Loyalty programs can unlock member rates.
- The most shocking item ever stolen from a hotel room was a toilet.
Hotels are often willing to negotiate room rates, especially independent and boutique properties, to avoid leaving rooms empty. According to Ben Campbell, author of 'How to Negotiate Hotel Rates: 9 Strategies That Actually Work,' the published 'rack rate' is almost always negotiable.
Campbell suggests calling the hotel directly and mentioning a rate found on booking platforms like Booking.com, as hotels may offer a better deal to avoid paying commissions, which can range from 15% to 25%. He also advises asking for the 'best available rate,' which signals flexibility and may include better room categories, as opposed to the 'lowest rate' which typically offers the worst room.