Key facts
- New American Funding has partnered with Kastle to integrate AI voice agents.
- The AI agents will manage customer interactions and offer 24/7 self-service.
- The technology is designed to reduce customer hold times and increase service capacity.
- Kastle's solution includes a Compliance Engine to adhere to regulatory requirements.
- The partnership aims to maintain consistent service and compliance with rising customer contact volumes.
New American Funding has announced a partnership with Kastle to enhance its use of artificial intelligence, specifically by deploying AI-powered voice agents. These agents are designed to manage customer interactions from beginning to end, offering a 24/7 self-service channel. The primary goals of this integration are to reduce customer hold times, scale the volume of customer contacts the company can handle, and ensure compliance through built-in procedures.