Key facts
- Hong Kong will deploy AI on its 1823 public inquiry platform by the end of the year.
- The AI implementation aims to improve the processing of public inquiries.
- Free AI courses will be offered to small and medium-sized enterprises (SMEs).
- The AI courses are a collaboration between Hong Kong, Google, and Microsoft.
- Experts have highlighted the need for robust data safeguards alongside the AI deployment.
Hong Kong is set to integrate artificial intelligence into its public services by deploying AI on its 1823 platform by the end of the year. This initiative aims to streamline the processing of public inquiries, potentially reducing user frustration.
In parallel, the city plans to bolster its technological workforce and support for businesses by offering free AI courses. These educational programs will be delivered in partnership with tech giants Google and Microsoft, targeting small and medium-sized enterprises (SMEs).