TSA union decries removal of chairs for checkpoint staff

According to union leaders, TSA officials ordered the removal of chairs from travel document check stations on September 25. The agency stated that maintaining a standing posture helps reinforce professionalism, attentiveness, and active engagement with passengers, and that the policy change reinforces both their security posture and commitment to hospitality. However, union officials, including Johnny Jones, secretary-treasurer of the AFGE TSA council 100, expressed strong dissatisfaction, noting that members were upset by the sudden implementation of the policy. Jones described the influx of calls and messages from members as being akin to a mass firing or a government shutdown in terms of employee distress.

Hydrick Thomas, president of AFGE TSA council 100, stated that officers screen millions of people daily and can do so effectively whether sitting or standing, and that neither checkpoint workers nor travelers requested this change. Jones highlighted that checkpoint podiums are one of only two places where TSA officers can rest, and chairs were not removed from x-ray machine stations as manufacturers recommend sitting for operation. The union was reportedly not informed of the policy change, which was implemented unilaterally and raises questions about accommodations for employees requiring light duty.

In addition to the chair removal, TSA workers were reportedly required to sign a pledge to support "the well-being and morale of our colleagues." Jones criticized this as a demoralizing action by the agency. He also noted that border patrol and customs officers continue to use chairs while screening documents, and US Customs and Border Patrol confirmed it has not adopted this policy.

The union leaders also criticized the TSA's justification for the policy and the timing of the morale pledge. Thomas suggested that if standing truly improves job performance, TSA managers should also stand for their entire shifts. The TSA did not respond to requests for comment on the policy change or the union's criticisms. The agency did state that chairs must still be available upon request for travelers.