Key facts
- Pi Network has released updates to resolve KYC and Mainnet migration issues.
- Over 417,000 users previously flagged for duplicate accounts can now proceed with KYC.
- Early Yoti KYC users missing liveness data are eligible to re-apply.
- Approximately 497,000 users faced issues claiming Mainnet balances due to insufficient gas fees.
- A fix for the gas fee issue is expected within a week.
- Pi Network is testing Protocol V27 on Testnet 2.
Pi Network has implemented new updates to address technical challenges that have hindered hundreds of thousands of eligible users, referred to as Pioneers, from completing Know Your Customer (KYC) verification and migrating their tokens to the Mainnet. The protocol has refined its checks for accounts previously flagged as potential duplicates, allowing over 417,000 users to now proceed with their KYC applications. This does not waive other KYC requirements, and affected users must still complete the full verification process.
Furthermore, Pi Network has reviewed cases of early Yoti KYC applicants who were missing liveness data, making them eligible to re-apply. Indonesian users who were rejected due to submitting unsupported KIA identification can also resubmit with an accepted ID.
In parallel, the network is addressing issues faced by approximately 497,000 Pioneers who were allocated Mainnet wallets through the Fast-Track process but were unable to claim their migration balance because of insufficient Pi tokens to cover gas fees. A fix for these accounts is expected to be deployed within a week, with measures also being implemented to prevent future occurrences. The network has also enhanced its system to support liveness checks on older devices and initiated a pilot program for palm print authentication. Users are encouraged to complete liveness checks and check the KYC app for resubmission options, while those previously affected by gas fee issues can attempt to claim their Pi again.