Key facts
- Executives at Mandiant, CrowdStrike and Kroll told NBC News that some top US cybersecurity firms are turning away new customers seeking emergency help.
- The executives said demand for emergency cybersecurity services is surging as hackers use AI to automate attacks.
- NBC News reported that the recent flood of AI-aided cyberattacks has become severe enough to strain incident-response capacity.
Executives at Mandiant, CrowdStrike and Kroll told NBC News that some of America's top cybersecurity companies are turning away new customers seeking emergency help, as a wave of AI-aided cyberattacks strains their capacity. NBC News reported the accounts on November 9, 2026.
The executives said demand for emergency cybersecurity services is surging as hackers use AI to automate attacks. NBC News described the firms as overwhelmed by the volume of work.
The report did not name the executives, give the number of clients turned away, or state how many attacks the firms have handled. It gave no figures for revenue, contract values or capacity.