Key facts
- Apple said the Apple Support Community will permanently close on November 20, 2026.
- Apple said the site stopped accepting new posts and is available in a read-only state.
- Apple directed users to its official support site for guidance and thanked contributing community members.
- The forum dates to 1998, when it was known as Apple Tech Exchange, and was renamed Apple Discussions two years later.
- Apple revamped the forum in 2011 with device-specific communities and response tracking, renaming it Apple Support Communities.
Apple will permanently close the Apple Support Community on November 20, 2026, the company said in a message posted to the forum. The site stopped accepting new posts and moved to a read-only state as of the announcement, which the report places on a Tuesday evening.
In the message, Apple directed users to its official support site for guidance and thanked members who had contributed time and expertise to help others with Apple products. The report said Apple told MacRumors it was shutting the forum after evaluating its support strategy and customer needs.
The forum dates to 1998, when it was known as Apple Tech Exchange. Apple renamed it Apple Discussions two years later, and in 2011 revamped it with dedicated communities for specific devices and the ability to track responses to posted questions, renaming it Apple Support Communities. By 2022 it was called Apple Support Community, according to MacRumors.
Advice on the forum usually came from fellow users, though Apple employees occasionally took part, and the report said the helpfulness and accuracy of that advice varied. The report said Apple now appears to prefer that customers rely on its own employees for technical support, and that the forum may have become less popular as rival forums grew, including Reddit and the technical support communities on MacRumors and AppleInsider.