Key facts
- DoorDash has launched an AI agent that enables users to order food and groceries via text messages within Apple Messages.
- The AI agent can understand natural language prompts, suggest dishes, and send photos of recommendations.
- Users can also ask the agent to reorder previous purchases.
- The feature is currently in a U.S. beta test, with a waitlist available for access.
- DoorDash aims to simplify the ordering process and gain an edge over competitors.
DoorDash has launched a new AI agent that allows customers to order food and groceries by texting the company directly through Apple Messages. The feature, which is currently in a U.S. beta test, aims to make the ordering process more conversational and convenient, akin to texting a friend.
The AI agent can interpret requests such as "order my usual," suggest dishes, and even send photos of recommended food items. Users can also text specific orders or ask to reorder past purchases. DoorDash stated that the new functionality is designed to help users discover and compare items while identifying savings opportunities.
This move comes as delivery apps increasingly leverage AI to enhance customer experience and as competition in the delivery space intensifies with new partnerships and market entrants.