DoorDash is launching an AI-powered agent that allows customers to order food through text messages, including via Apple's Messages app. The feature, currently in a pilot with 20,000 users, aims to streamline the ordering process by removing the need to open the DoorDash app. The company also introduced a B2B API for corporate ordering.
DoorDash's new AI ordering agent could simplify the food ordering process for consumers and businesses, potentially increasing order volume and customer engagement by meeting users in existing communication platforms rather than requiring app usage.
DoorDash is expanding its ordering capabilities with new AI-powered features, including an agent that works within Apple Messages and a B2B API for corporate orders. The company aims to make food ordering more accessible by allowing users to place orders via text, eliminating the need to open the DoorDash app.
The AI assistant is currently in a pilot phase with 20,000 users in the U.S. This move shifts the primary ordering interface away from the company's proprietary application towards integrated digital environments. DoorDash co-founder Andy Fang highlighted the new agentic shopping features during a media event in San Francisco.
Additionally, DoorDash introduced the DoorDash MCP (model context protocol) for corporate ordering, which is designed to automate office restaurant orders and supply restocks. This B2B API and Model Context Protocol are intended to enable third-party assistants, such as Slack bots, to manage procurement for entire workplaces.
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