A UK settled status system error stranded Nidia Webb in Spain by linking her eVisa to her identical twin sister's details. The Home Office acknowledged the issue as a 'known problem' affecting some twins.
The incident highlights significant flaws in the UK's post-Brexit digital immigration system, raising concerns about its reliability and the potential for similar errors to affect thousands of individuals, echoing past scandals.
A UK settled status system error stranded Nidia Webb in Spain by linking her eVisa to her identical twin sister's details, preventing her from boarding a flight home. Webb, who has lived in the UK for eight years, was informed by the Home Office that this was a 'known issue' affecting some twins within their digital immigration system. Despite assurances that the problem would be fixed, a confirmation email was sent to her sister, adding to her distress. Webb was eventually allowed to board her flight after spending hours on the phone trying to resolve the matter. A Home Office spokesperson defended the eVisa system, stating it has been successfully used by over 10 million people and that most errors are resolved within 24 hours, while committing to data accuracy. Monique Hawkins, acting CEO of the3million, noted that such errors highlight system vulnerabilities and the need for stable proof of status.
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