Key facts
- Olo's app draws delivery workers from 27 services, including DoorDash, Grubhub and Uber, CEO Noah Glass said.
- Olo says its app charges in-store menu prices, which it estimates saves customers 15% to 30%.
- About 40 million customers have created Olo accounts through restaurant apps and websites, Glass said.
- Olo processes roughly 3.5 million orders a day, mostly takeout, according to Glass.
- Olo is developing a protocol to accept orders placed by AI agents, Glass said.
Olo, a restaurant software company, released a food delivery ordering app in October 2026 that routes orders to drivers from 27 delivery services, including DoorDash, Grubhub and Uber, CEO and founder Noah Glass told Business Insider in a report published November 11, 2026. Olo has no delivery workers of its own.
When an order arrives, Olo checks which drivers are available on each connected service and what each would charge, Glass said. "We're finding the best option at that moment," he said. The app covers about 800 restaurant brands and charges the same menu prices as in-store ordering, which Olo says can save customers 15% to 30% because many third-party delivery services mark up menu prices.
Olo has run ordering and payment systems for restaurants for most of the last two decades, handling orders through restaurants' own apps and websites for chains including Panda Express and Five Guys. About 40 million customers have created Olo accounts that way, Glass said, and the new app lets them use one login across brands. Olo processes roughly 3.5 million orders a day, most of them takeout, he said.
Glass compared Olo's position to Shopify, which provides backend services to online sellers. Olo was publicly traded until private equity firm Thoma Bravo acquired it in 2025. The company is also developing a protocol to accept orders placed by AI agents; Glass said such order volumes are low but could become "another COVID-like or maybe even larger wave."
Olo is entering a competitive delivery market. DoorDash has agreed to acquire grocery-focused Instacart, and Walmart now uses its own delivery workers to bring restaurant meals to customers alongside grocery orders, Business Insider reported.