Key facts
- Monzo, a UK fintech bank, suffered an outage on Wednesday.
- Thousands of users were unable to make payments or transfers.
- The bank activated a backup system to allow some services.
- Despite the backup, some users reported continued issues with transfers not appearing.
- Downdetector recorded a significant increase in outage reports for Monzo.
Monzo, a prominent UK fintech bank, experienced a widespread outage on Wednesday, leaving thousands of its users unable to access banking services, including making payments and transfers. The digital bank acknowledged the technical issues and stated it had initiated a stand-in backup system, which was intended to allow users to continue with card payments and receive transfers.
However, reports on social media indicated that some customers were still facing problems, with concerns raised about expected transfers not reflecting in their balances. Users attempting to log into the app were met with a message stating, "We’re experiencing issues. We’ll let you know when they’re resolved."
The outage tracking website Downdetector registered a substantial increase in user-reported issues for Monzo around midday on Wednesday. A spokesperson for Monzo confirmed the technical problem and assured that the company was working towards a swift resolution, reiterating that the backup system was in place to facilitate most functions, including bank transfers, card payments, and ATM withdrawals.