Key facts
- Hundreds of GP practices lost online services due to the collapse of tech firm Silicon Practice.
- Silicon Practice served approximately 500 GP practices in England and Wales.
- Patients are advised to contact their GP practice by phone if websites are unavailable.
- All practices in England are required to offer online appointment booking.
Hundreds of GP practices across England and Wales have lost access to essential online services, including websites and appointment booking systems, following the collapse of the technology firm Silicon Practice. The company's administration has impacted roughly 500 practices, representing nearly 10% of the total in England. Patients in affected areas are being directed to contact their GP surgeries by phone or in person for assistance, as the NHS app remains operational. The disruption is significant given that over 40% of appointments are now booked online, a service mandated for all English practices since last year.