MG Motor ordered to refund SUV cost plus compensation over alleged faults
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IN SHORT
A Delhi consumer court has ordered MG Motor India to refund the full purchase price of an MG ZS Astor SUV, over Rs 18 lakh, plus Rs 4 lakh in compensation and legal costs. This decision stems from alleged defects in the steering and tire pressure monitoring system that reportedly caused an accident. In a separate but similar ruling, Fujitsu General India was ordered to refund Rs 1.14 lakh for a faulty air conditioner, along with Rs 35,000 in compensation and costs, after failing to fix repeated cooling issues.
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Key Numbers
18 lakhrefund for MG ZS Astor SUV
4 lakhcompensation and legal costs for MG Motor India case
1.14 lakhrefund for Fujitsu air conditioner
3 toncapacity of Fujitsu air conditioner
25,000compensation for Fujitsu air conditioner case
10,000litigation costs for Fujitsu air conditioner case
Who's Involved
Delhi consumer court
adjudicated cases involving faulty vehicles and appliances
MG Motor India
ordered to refund SUV cost and pay compensation
MG ZS Astor SUV
vehicle subject to refund order due to alleged defects
Fujitsu General India
ordered to refund AC cost and pay compensation
3-ton air conditioner
appliance subject to refund order due to cooling issues
Key facts
A Delhi consumer court ordered MG Motor India to refund the full purchase price of an MG ZS Astor SUV.
The refund for the MG ZS Astor SUV is over Rs 18 lakh.
MG Motor India was ordered to pay Rs 4 lakh in compensation and legal costs.
Alleged defects in the MG ZS Astor SUV included steering and tire pressure monitoring system issues.
These alleged defects in the MG ZS Astor SUV led to an accident.
A Delhi consumer court ordered Fujitsu General India to refund the full purchase price of a 3-ton air conditioner.
The refund for the Fujitsu air conditioner is Rs 1.14 lakh.
Fujitsu General India was ordered to pay Rs 25,000 in compensation.
Fujitsu General India was ordered to pay Rs 10,000 for litigation costs.
Fujitsu General India failed to resolve cooling issues with the air conditioner after multiple complaints.
A Delhi consumer court has mandated MG Motor India to provide a complete refund for an MG ZS Astor SUV, amounting to over Rs 18 lakh, and has awarded Rs 4 lakh in compensation and legal costs to the owner. The court's decision was based on claims that defects in the vehicle's steering system and tire pressure monitoring system led to an accident. The owner had alleged persistent issues with the vehicle.
In a parallel case, Fujitsu General India has also been ordered by a Delhi consumer court to refund the full purchase price of Rs 1.14 lakh for a 3-ton air conditioner. The company must also pay Rs 25,000 in compensation and Rs 10,000 for litigation expenses. The ruling came after Fujitsu failed to rectify a persistent cooling problem with the air conditioner despite multiple complaints from the customer. The court found the company deficient in providing satisfactory service and resolving the issue.
↳ Why This Matters
A Delhi consumer court has mandated MG Motor India to provide a complete refund for an MG ZS Astor SUV, amounting to over Rs 18 lakh, and has awarded Rs 4 lakh in compensation and legal costs to the owner. The court's decision was based on claims that defects in the vehicle's steering system and tire pressure monitoring system led to an accident. The owner had alleged persistent issues with the vehicle.
Frequently asked questions
MG Motor India was ordered to refund Rs 18,23,228 for the vehicle and pay Rs 4 lakh in compensation and litigation costs, totaling Rs 22,23,228.
The owner alleged faults with the Tyre Pressure Monitoring System (TPMS) and the Electronic Steering Column Lock (ESCL).
While driving in Uttarakhand, the vehicle reportedly displayed an ESCL fault warning, and the owner alleged the steering jammed, leading to an accident.
MG Motor denied knowledge of steering issues, claimed the owner did not allow a proper inspection, and disputed the existence of manufacturing defects.
What Happens Next
01MG Motor India must complete the refund and compensation payment within four weeks.
02The owner will assist in cancelling or transferring the vehicle's registration.
03MG Motor will dispose of the vehicle as it deems fit.
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