Massive Microsoft outage puts Singapore businesses' contingency plans to the test

An outage of Microsoft services disrupted services worldwide, extending through business hours in the Asia Pacific. Outlook, Teams, OneDrive in some areas are still down after more than 15 hours. In Singapore, the outage affected both the public and private sectors. GovTech says emergency services remain fully operational and Singpass remains unaffected. Meanwhile, major organisations are turning to alternative communication channels. The outage is putting businesses' contingency plans to the test. Experts say such preparations are increasingly important as outages are becoming harder to avoid. Charlotte Lim reports.