Key facts
- 10,092 complaints filed by 9,803 people over 90 days.
- Lloyds Banking Group received 2,297 complaints, over 22% of the total.
- Barclays caps crypto transfers at £2,500 per transaction and £10,000 every 30 days.
- NatWest caps crypto transfers at £1,000 a day and £5,000 every 30 days.
- Banks with limits received 6,198 complaints; those with no published policy received 2,842.
UK bank customers filed 10,092 complaints about blocked or restricted transfers to crypto exchanges over a 90-day period, according to a report by crypto advocacy group Stand With Crypto. The complaints, submitted between May and August 2026 by 9,803 individuals, were directed at banks including Lloyds Banking Group, Barclays, and NatWest Group. Lloyds received the highest number of complaints, totaling 2,297, despite having no published policy restricting crypto transfers. Barclays and NatWest have implemented daily and 30-day limits on crypto transactions. The report suggests that banks' blanket restrictions may not be proportionate and urges regulators to adopt a case-by-case approach.