Key facts
- A customer's insurance claim for a missed Antarctic cruise was rejected by Saga.
- The customer broke their arm, preventing them from taking the trip.
- The cruise was booked for January to celebrate a 60th birthday.
- The insurance claim was for £30,000.
A customer and their partner had booked a "once-in-a-lifetime" trip to South America and the Antarctic in January to celebrate the customer's 60th birthday. However, the customer broke their arm, making them unable to travel. Consequently, they missed the cruise and subsequently filed an insurance claim for £30,000. The insurance provider, Saga, has rejected this claim.