Key facts
- A customer's partner and they were booked on a trip to South America and the Antarctic.
- The trip was scheduled for January to celebrate the customer's 60th birthday.
- The customer broke their arm, causing them to miss the cruise.
- The customer filed an insurance claim for £30,000 with Saga.
- Saga has denied the insurance claim.
A customer and their partner had booked a "once-in-a-lifetime" trip to South America and the Antarctic in January of this year to celebrate the customer's 60th birthday. The total cost of the trip was £30,000. However, the customer broke their arm, which prevented them from undertaking the cruise. Consequently, they filed an insurance claim with Saga for the full amount. Saga has reportedly denied this claim.