Key facts
- Regulator is drafting new guidelines for retail energy providers.
- The guidelines aim to ensure a more honest and fair consumer experience.
- This follows a series of market rule changes and reforms.
- The reforms are intended to demystify electricity bills and ensure retailer honesty.
A regulator has drafted new guidelines for the retail energy sector, with the stated aim of fostering a more "honest and fair" consumer experience. This initiative comes in the wake of recent market rule changes and reforms designed to simplify electricity bills and enhance the integrity of energy retailers. The regulator is currently seeking public feedback on the proposed updates to these guidelines.