IKEA Marketing Director on AI, Viral Moments and Brand Control

Gardon views AI not as a threat, but as a powerful tool to amplify IKEA's existing creative talent and enhance operational efficiency. She emphasized that while AI can create value and enable personalization at scale, it cannot replace human intelligence and creativity. A significant concern for IKEA is ensuring brand safety and mitigating the risks of AI-generated 'hallucinations.'

The brand is committed to its core values of innovation and affordability, aiming to champion emerging designers while maintaining its reputation for nurturing young talent. Gardon stressed that IKEA's approach to creativity always begins with human input, with AI serving as a supportive tool rather than a primary driver.

A notable example of IKEA successfully tapping into viral culture was the unexpected global attention garnered by a Japanese macaque named Punch, who was filmed playing with an IKEA Djungelskog orangutan plush toy. IKEA capitalized on this moment with its own social media content, demonstrating its ability to engage with cultural trends while staying true to its playful brand identity. Gardon noted that IKEA avoids chasing every trend, focusing instead on those that genuinely align with its brand values.

Looking ahead, IKEA aims to expand its brand amplification and connection with consumers in a privacy-safe manner. Gardon highlighted the importance of leveraging insights from IKEA's 200 million Family members to enhance their experience and attract new customers.