Key facts
- Over 100 reports of unauthorized credit card transactions filed with Hong Kong police.
- Losses are estimated to be in the millions of Hong Kong dollars.
- Some customers were charged multiple times for duplicate orders.
- Other customers were charged for phones they did not order.
- HSBC is working to identify and cancel duplicate charges.
Hong Kong police have received over 100 reports of unauthorized credit card transactions linked to the pre-orders of Apple's new foldable iPhone Duo. The fraudulent activity was reported overnight after pre-orders opened on Friday, October 16, 2026. Customers reported duplicate charges, unauthorized purchases, and charges for phones they did not order, with total losses estimated to be in the millions of Hong Kong dollars. HSBC acknowledged the reports and stated that customers will not be liable for duplicate charges, while Apple said it is reviewing all orders and will cancel any fraudulent ones. This incident mirrors a similar wave of fraud reported during the iPhone 18 Pro pre-orders last month.