Key facts
- Crypto.com said the Hong Kong consumer app shutdown takes effect on February 1, 2027.
- The consumer app is operated by Foris DAX MT Limited, separate from the entity seeking the license.
- Foris DAX HK Limited remains listed as deemed-to-be-licensed on the SFC register, a transitional status.
- Crypto.com told Bloomberg affected customers were notified and will get account closure and withdrawal instructions.
- Crypto.com cited regulatory changes in emails to Hong Kong users, according to HK01.
Crypto.com will discontinue its consumer app services in Hong Kong on February 1, 2027, the company confirmed to Bloomberg on Monday, November 2, 2026. The company said affected customers had been notified and would receive instructions on closing their accounts and withdrawing funds.
In emails sent to users in Hong Kong, Crypto.com cited regulatory changes, according to local news outlet HK01. The consumer app is operated by Foris DAX MT Limited, a separate entity from Foris DAX HK Limited, which is seeking a Hong Kong virtual asset trading platform license.
According to the Securities and Futures Commission's public register, Foris DAX HK Limited submitted its VATP license application on February 9, 2024. Nearly three years later, the entity remains listed as deemed-to-be-licensed, a transitional status rather than full regulatory approval.
Crypto.com told Bloomberg it would continue pursuing the application for its institutional-grade Crypto.com Exchange platform. Cointelegraph said it reached out to Crypto.com for comment but did not receive a response before publication.