Key facts
- Avanti West Coast paid out over £20 million in passenger refunds this summer.
- The refunds were for disrupted journeys on Britain's main intercity rail network.
- Avanti paid £9.3 million in the four weeks to July 25 and £12.2 million in the following eight weeks.
- The company is due to be taken into public ownership next year.
- Avanti compensated customers for delays caused by heatwaves, trackside issues, and other factors.
Avanti West Coast paid out more than £20 million in passenger refunds for disrupted journeys between May and August this year. The operator compensated customers for delays caused by factors including heatwaves and trackside issues. The total compensation bill across the UK railway rose 8% to £150 million in 2024-25, with Avanti accounting for about 27% of that sum. The company is due to be taken into public ownership next year.