Key facts
- FamilyMart Malaysia suspended an employee after a viral video.
- The employee allegedly threw hot soup at a Grab delivery rider.
- FamilyMart Malaysia apologized for the employee's actions and for delays in updates.
- The company is cooperating with authorities and conducting an internal investigation.
FamilyMart in Malaysia has suspended an employee after a video circulated online showing the individual throwing hot soup at a Grab delivery rider. The Japanese convenience store chain issued an apology for the employee's behavior and for any delays in providing information. The company stated that it has addressed the well-being of the delivery rider and is fully cooperating with the authorities' investigation. Additionally, FamilyMart is conducting its own internal investigation and Domestic Inquiry in accordance with its procedures.