Key facts
- Texas Attorney General Ken Paxton is investigating StubHub.
- The investigation was prompted by numerous fan complaints.
- Fans purchased World Cup tickets on StubHub and never received them.
- The investigation targets alleged "ghost ticketing" by StubHub.
- The aim is to hold StubHub accountable for unfulfilled ticket sales.
Texas Attorney General Ken Paxton has initiated an investigation into the online ticket resale platform StubHub. The investigation stems from a significant number of complaints filed by consumers who purchased tickets for the World Cup through StubHub but did not receive them. Paxton's office is examining allegations of "ghost ticketing," a practice where tickets are sold that are not actually available or are not delivered to the buyer. The goal of the investigation is to ensure StubHub is held accountable for these alleged failures to deliver purchased tickets. This action highlights ongoing concerns about consumer protection in the secondary ticket market, particularly for high-demand events like the World Cup. The attorney general's office is seeking to address the widespread customer dissatisfaction reported in connection with these transactions.