Key facts
- Texas Attorney General Ken Paxton is investigating StubHub.
- The investigation concerns undelivered World Cup tickets purchased through StubHub.
- Several fans reported that StubHub failed to provide replacement tickets as promised.
- StubHub blamed FIFA's ticketing system, a claim FIFA denied.
- Texas residents who did not receive tickets are urged to file complaints.
The Texas Attorney General's office has initiated an investigation into the ticket resale platform StubHub following a surge of complaints from consumers who purchased World Cup tickets that were never delivered. Attorney General Ken Paxton stated that his office is examining reports of StubHub failing to provide tickets that Texas fans had legitimately bought, potentially denying them a once-in-a-lifetime experience.
Numerous fans have come forward, detailing how tickets bought months in advance through StubHub were not received even hours before their scheduled matches. These buyers also reported that StubHub's "FanProtect Guarantee," which promises replacement tickets at no additional cost, was not honored in many cases. StubHub has attributed the issues to problems with FIFA's ticketing infrastructure, a claim that the global soccer governing body has refuted, asserting that its systems have operated reliably.
The Texas Attorney General's Consumer Protection Division is encouraging any Texas residents who purchased World Cup tickets via StubHub and did not receive them to file a complaint. This development follows a proposed class action lawsuit filed earlier in the week against StubHub concerning similar ticket-related issues for World Cup games.