Key facts
- Customers in Hong Kong seeking refunds during the cooling-off period will be charged an administrative fee.
- This change is part of new consumer protection measures implemented in Hong Kong.
Customers in Hong Kong will now face an administrative fee if they wish to cancel a purchase and request a refund during the statutory cooling-off period. This new regulation is part of broader consumer protection measures aimed at standardizing refund processes and potentially deterring frivolous cancellations.
The specific details of the fee amount and the exact scope of products or services affected were not immediately detailed, but the announcement signals a shift in how consumer rights are balanced with business operational costs.