As Microsoft works to restore services following a global outage affecting Outlook, Teams and Microsoft 365, questions remain over why recovery is taking longer than expected. Matthew Hardman, chief technology officer for Asia-Pacific at Hitachi Vantara, tells CNA’s Asia Now what Microsoft’s reported “traffic management imbalances” mean and why such disruptions can be difficult to resolve. He also discusses why businesses must take ownership of their technology risks, identify their most critical systems and regularly test contingency plans, adding that switching cloud providers does not necessarily guarantee greater resilience. Subscribe to our channel here: https://cna.asia/youtubesub Visit our website: https://cna.asia Download our app: https://cna.asia/app Get our editors' picks of stories via chat apps: Telegram: https://cna.asia/telegram WhatsApp: https://cna.asia/whatsapp Follow us on these platforms: https://www.facebook.com/channelnewsasia https://www.instagram.com/channelnewsasia https://www.tiktok.com/@channelnewsasia