Key facts
- Wetherspoons has banned music and speakerphone calls in its 792 pubs.
- The policy change is a response to customer complaints about noise from devices.
- Customers are requested to use silent mode or headphones.
The UK pub chain Wetherspoons has banned music and speakerphone calls across its 792 locations in response to customer complaints about noise from devices. The company aims to create a more tranquil atmosphere for patrons.
The ban reflects a growing societal tension between personal device use and the desire for public tranquility, potentially influencing other hospitality venues and public spaces.
Wetherspoons pubs across the UK have implemented a ban on customers playing music aloud or taking phone calls on speakerphone. The company, which operates 792 locations, stated that noise from phones and tablets has become an increasing problem, leading to customer complaints. Patrons are now asked to ensure their devices are on silent or to use earphones.
Sir Tim Martin, Chief Executive of Wetherspoons, described the pubs as an "oasis of tranquillity and contemplation" and requested that phone users "pipe down" to avoid a "cacophony of sound." The ban also extends to the chain's 44 Lloyds' bars. This move follows a stricter, long-standing policy from rival chain Sam Smiths, which prohibits all phone and tech use.
Studies indicate a general public opposition to loud music and speakerphone calls in public spaces. A Transport for London survey found 70% of respondents considered such noise a nuisance. However, generational differences exist, with younger individuals more accepting of device use without headphones.
The British Beer and Pub Association, representing Wetherspoons, anticipates the policy will be well-received.