Key facts
- A rush of applicants targeted the Service Victoria website and app.
- The influx of users slowed access to the 20% rego rebate.
- The broader Service Victoria system also experienced slowdowns.
The Service Victoria website and app experienced significant disruption due to a high volume of users attempting to access a 20% registration rebate. This surge in demand led to slowdowns not only for the rebate application process but also for the general functionality of the Service Victoria platform.