Key facts
- DoorDash experienced a widespread service disruption on Tuesday morning.
- Thousands of users reported issues, primarily with the mobile app.
- The outage affected major U.S. cities including New York, Chicago, Detroit, Dallas, and Los Angeles.
- Over 36,000 user reports were logged by 10:20 a.m. ET.
- DoorDash acknowledged the issue and is working to restore service.
DoorDash users encountered significant service disruptions on Tuesday morning, with thousands reporting issues, primarily related to the mobile app. The problems affected major U.S. cities including New York, Chicago, Detroit, Dallas, and Los Angeles.
Outage tracker Downdetector registered a surge in reports starting around 9:30 a.m. ET, with over 36,000 users reporting problems by 10:20 a.m. ET. Approximately 73% of these complaints were linked to the DoorDash mobile app.
DoorDash acknowledged the widespread outage on its "DoorDash Help" X account, stating, "We’re aware of an issue affecting our platform and are working urgently to resolve it. We thank our users for their patience and understanding, and apologize for any inconvenience." The company indicated that further updates would be provided through the same account.
While DoorDash confirmed it was actively working to restore normal service, it did not immediately disclose the cause of the disruption. The incident highlighted the reliance of many consumers on digital delivery platforms for their daily needs.