Key facts
- Cleveland Clinic piloted ambient AI scribes with 250 physicians, evaluating five products.
- The clinic selected Ambience's AI platform after the pilot.
- 4,000 clinicians adopted the AI scribe within 15 weeks of its spring 2025 rollout.
- Physicians use the AI scribe for about 76% of their scheduled office visits.
- The AI scribe reduced time spent reviewing and writing notes by 14 minutes per day.
- Physicians review and approve AI-generated content before it is entered into the EHR.
Cleveland Clinic has seen significant adoption of ambient AI scribes, with 4,000 clinicians using the technology within 15 weeks of its spring 2025 rollout. The initiative began with a pilot project where 250 physicians evaluated five different ambient listening products. Following the pilot, the clinic selected Ambience's AI platform. The AI scribe records patient-physician conversations via a phone app, transcribes them, and generates a draft report for the physician to review and approve before it is entered into the electronic health record (EHR). This technology aims to reduce physician workload and improve patient interactions by allowing doctors to focus more on care rather than typing notes. Physicians are using the tool for approximately 76% of their scheduled office visits, reporting that it saves them about 14 minutes per day. Most patients have been receptive to its use, appreciating the increased face-to-face time during appointments. While the technology is not perfect and requires careful oversight for accuracy, feedback suggests it has brought some "joy back to caregiving" for physicians who did not become doctors to be burdened by paperwork. The clinic is also exploring future AI use cases, such as AI agents for pre-appointment queries and post-appointment steps.