Key facts
- A gym in China has issued a refund to a client.
- The refund was prompted by complaints regarding the client's body odour.
- The gym also offered the client a membership at an alternative branch.
- The situation highlights customer service challenges within the fitness industry.
A gym in China has refunded a client and offered them a membership at another branch after receiving complaints about the client's body odour. This situation brings to light the customer service challenges faced by fitness establishments, particularly concerning personal hygiene issues among patrons.