Key facts
- Amazon must pay $1.5 billion to customers as part of an FTC settlement.
- The FTC accused Amazon of enrolling customers in Prime without consent and hindering cancellations.
- Customers can claim up to $51 for Prime subscription fees.
- The deadline to request a refund is July 27, 2026.
- Payments will be issued by September 2026 via PayPal, Venmo, or mailed checks.
Amazon is required to pay out $1.5 billion to affected customers as part of its settlement with the Federal Trade Commission (FTC). The FTC sued Amazon in 2023, alleging the company enrolled customers in Amazon Prime without their knowledge or consent and made it difficult for them to cancel. The company settled with the FTC last year, agreeing to pay out the $1.5 billion to customers and a $1 billion civil penalty, totaling $2.5 billion.
Some eligible customers have already received automatic refunds between November and December 2025. However, additional eligible customers have until July 27, 2026, to request their share of the payout. Affected customers can receive a refund for Amazon Prime subscription fees, up to $51.
Eligibility criteria include signing up for Amazon Prime in the US and unintentionally enrolling or failing to cancel through specific processes between June 23, 2019, and June 23, 2025. Customers must also have used fewer than 10 Prime benefits during a one-year period. Claims can be filed on the official settlement website, with payments to be issued by September 2026 via PayPal, Venmo, or mailed checks.