Key facts
- Amazon has paused operations with 21 Air following a fatal cargo plane crash.
- The decision follows Amazon's review of the circumstances surrounding the incident.
- Five people were killed when a 21 Air-operated Boeing 767 overran a runway at Miami International Airport on September 6.
- Amazon will utilize other carriers for shipments previously assigned to 21 Air.
Amazon has suspended its use of cargo carrier 21 Air after one of its aircraft crashed upon landing in Miami, killing five people. The online retailer said it would "pause" its relationship with the airline, operating a Boeing 767, after reviewing circumstances surrounding the incident. Amazon spokesperson Kelly Nantel stated that the company spent time supporting the investigation into the crash, which occurred on September 6 when the plane overran a runway at Miami International Airport. Amazon will use other carriers, including Sun Country Airlines, Hawaiian Airlines, Air Transport International, ABX Air, ASL Airlines, and Cargojet, for shipments that would have been assigned to 21 Air. 21 Air, which specializes in cargo shipments to and from Mexico, expressed its focus on supporting those affected by the crash and cooperating with the NTSB investigation. The airline stated confidence in its safety policies, procedures, and training. The NTSB has recovered flight recorders and is analyzing the conditions leading up to the crash. Preliminary data from the cockpit voice recorder indicated that a pilot warned multiple times about the aircraft's excessive speed during landing, but there was not a consistent verbal response. The flight data recorder showed thrust increased during landing, consistent with a go-around attempt, but speed brakes and thrust reversers were not deployed, the reason for which remains unclear.