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Exclusive-US FTC demands Walmart, Uber, Delta and others hand over data on personalized pricing

Reuters

By Jody Godoy

Oct 28 (Reuters) - The US Federal ‌Trade Commission is demanding information from Walmart, Uber and seven other companies on whether and how they use consumers' ​personal data ‌such as location, browsing history and income to set individual prices, ‌wages and job offers, a senior FTC official said on Wednesday.

The FTC is flexing its consumer protection powers ahead of the US congressional elections next ‌week, as voters consistently rank the cost of living as the most important issue.

Target, along with app services Lyft, DoorDash and Instacart, and airlines Delta, United, JetBlue, are also receiving demands, the official said.

The FTC will use the information ⁠to eventually publish a study to help inform regulators and lawmakers about ‌personalized pricing and wage setting practices.

The ⁠advance of algorithmic pricing technology, including tools that incorporate AI, has fueled concern ​that companies are able to set prices for shoppers on an individual basis in order to extract the maximum price each shopper ​would be willing to pay.

Personalized pricing strategies are difficult to observe ​from the ‌outside, because they serve different prices to different people. The FTC study aims ​to fill in that knowledge gap, demanding comprehensive information about the ⁠tools, strategies, and data companies use as well ‌as how ​they affect prices, wages and job offers.

Efforts by ​state lawmakers to ban personalized pricing, along with the use of algorithms to individually tailor wages, have taken off in recent years.

The National Retail Federation has criticized the laws and defended retailers' use of data-driven discounts as ‌a means of incentivizing loyalty.

FTC Chairman Andrew Ferguson has said personalizing pricing could violate consumer protection laws where consumers do not expect it and that ‌companies should expect ​enforcement.

After the FTC called for public comment, hundreds of commenters urged the FTC to ban the practice outright. The FTC has said it does not have the authority to issue a blanket prohibition against the practice.

(Reporting by Jody ‌Godoy in New York; editing by Chris Sanders and Nick Zieminski)