Key facts
- Small business owners are increasingly managing AI agents.
- AI agents are now handling core business operations.
- Customer service is one of the operations being managed by AI agents.
Small business owners are evolving their use of artificial intelligence, moving from viewing AI as a simple tool to managing it as an entire workforce. This shift involves AI agents taking on and handling core operational tasks within the business. Specifically, these AI agents are being employed to manage functions such as customer service, indicating a significant integration of autonomous systems into day-to-day business operations.