Key facts
- A developer reconfigured Chipotle's customer support bot.
- The bot was repurposed as a coding assistant.
- Instructions for replicating the modification were shared.
A developer recently went viral for successfully reconfiguring Chipotle's customer support chatbot. The bot was transformed into a coding assistant, and the developer subsequently shared a playbook detailing how others could perform similar modifications on other corporate chatbots. This action raises questions about the ethical implications and potential misuse of AI customer service tools.