Key facts
- British Airways lost passengers' luggage at Heathrow Airport.
- The lost luggage caused significant disruption to a £6,000 cruise.
- Multiple attempts were required to return the luggage to the ship.
- The incident turned the passengers' dream cruise into a nightmare.
Russell Ball and Ann Beaumont's planned £6,000 cruise was marred by a significant issue involving British Airways losing their luggage at Heathrow Airport. The airline's failure to deliver their belongings caused considerable distress, turning what was meant to be a dream vacation into a nightmare. The situation was further complicated as it took British Airways three attempts to successfully catch up with the ship to return the lost luggage to the passengers.