Key facts
- A Gujarat hospital was ordered to refund Rs 1.64 lakh to a patient.
- The patient was wrongly billed under a Covid-19 package.
- The patient tested negative for Covid-19.
- The commission awarded Rs 10,000 for mental harassment and litigation.
- Fujitsu General India was ordered to refund Rs 1.14 lakh for a faulty AC.
- The AC was a 3-ton unit.
- Fujitsu must pay Rs 25,000 in compensation.
- Fujitsu must pay Rs 10,000 for litigation costs.
- Fujitsu failed to resolve the AC's cooling issue after multiple complaints.
A consumer commission in Gujarat has directed a hospital and a doctor to refund Rs 1.64 lakh to a patient who was incorrectly charged for a Covid-19 treatment package. The patient had tested negative for the virus, yet was billed as if they had received Covid-19 care. In addition to the refund, the commission ordered the hospital and doctor to pay Rs 10,000 to the patient, covering mental harassment and litigation expenses.