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Zillow restructures executive team, Hofmann adds COO duties

Created at 5 Aug · 8:11 PM1 source↑ Market-relevant
IN SHORT

Zillow Group has restructured its executive ranks, expanding CFO Jeremy Hofmann's role to include COO duties. Cassandra Knight was named chief legal and policy officer, and two senior vice presidents were promoted.

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Key Numbers

500+employees laid off
7%staff reduction
20+years of experience for Cassandra Knight

Who's Involved

Jeremy Hofmann
Chief Financial Officer and Chief Operating Officer
Cassandra Knight
First Chief Legal and Policy Officer
Katie Berroth
Senior Vice President of Strategy and Operations
Eric Wilson
Senior Vice President and General Manager of Mortgages
Jun Choo
Stepping down as Chief Operating Officer
Jeremy Wacksman
Zillow Group CEO
Zillow restructures executive team, Hofmann adds COO duties

↳ Why This Matters

These executive changes and the consolidation of key roles signal Zillow's strategic focus on operational efficiency and integrated platform scaling, while also addressing increasing regulatory scrutiny in the real estate and technology sectors.

Key facts

  • Zillow Group expanded CFO Jeremy Hofmann's role to include chief operating officer.
  • Cassandra Knight was appointed as the company's first chief legal and policy officer.
  • Katie Berroth was promoted to senior vice president of strategy and operations.
  • Eric Wilson was promoted to senior vice president and general manager of mortgages.
  • Jun Choo is stepping down as COO to focus on his health.

Zillow Group has implemented a significant restructuring of its executive leadership team, with Chief Financial Officer Jeremy Hofmann taking on the additional responsibilities of Chief Operating Officer. This move aims to better align capital allocation and operational execution as the company scales its integrated platform. Hofmann, a long-time Zillow executive, will now oversee both financial strategy and daily operations.

In a newly created role, Cassandra "Sandi" Knight has been appointed as Zillow's first Chief Legal and Policy Officer. Knight, who previously held leadership positions at Google, PayPal, and Morgan Stanley, will be responsible for legal, compliance, and government relations functions, addressing the increasing regulatory and litigation risks faced by real estate and technology firms.

Additionally, Zillow has promoted two internal leaders to senior vice president positions. Katie Berroth will serve as Senior Vice President of Strategy and Operations, focusing on business strategy and cross-functional operations. Eric Wilson has been elevated to Senior Vice President and General Manager of Mortgages, overseeing Zillow Home Loans. These appointments follow Zillow's recent layoff of over 500 employees, which the company described as part of a broader restructuring effort impacting various departments including Zillow Rentals and product design.

Frequently asked questions

The company aims to tighten the link between capital allocation, planning, and operational execution by consolidating the COO and CFO functions under one leader.

This new role elevates legal, compliance, and government relations to the top of the organization to address heightened regulatory and litigation risks.

While not officially disclosed, posts from former employees indicate impacts on Zillow Rentals, product design and management, and marketing and sales teams.

What Happens Next

01Jun Choo will serve in an advisory capacity through the end of 2026.

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Cadence

How It Developed

Zillow Group announced executive leadership changes.
Jeremy Hofmann's role was expanded to include chief operating officer.
Cassandra Knight was named chief legal and policy officer.
Katie Berroth and Eric Wilson were promoted to senior vice president roles.
Jun Choo stepped down as COO to focus on his health.

Sources

T1
Zillow promotes two SVPs as Hofmann adds COO dutiesHousingWire

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