Europe's largest low-cost airline, Ryanair, is facing an investigation by UK regulators over its policy of charging families to sit together on flights. The Competition and Markets Authority (CMA) is examining whether these fees are unfair and potentially breach consumer protection laws, particularly concerning hidden charges.
The probe focuses on Ryanair's terms and conditions, which mandate that at least one parent or guardian must sit next to children aged between two and 11. This requirement typically incurs a fee of around £8 (€9.25) per person, per flight, for both outbound and return journeys. The CMA notes that Ryanair is the only major UK airline imposing such a charge on families.
Ryanair has responded by calling the investigation "bogus" and asserting that its policy fully complies with all relevant laws. The airline argues that it does not charge for children to sit beside their accompanying adult, but rather for the adult's reserved seat. It claims the policy saves families money by allowing up to four children to be seated next to the paying adult for free.
The CMA is also investigating whether the mandatory family seat fee constitutes "drip pricing," a practice banned in 2024 where an initial price is presented, followed by inescapable hidden fees. The watchdog will apply a "fairness test" to determine if the contract terms unduly favor the business over the consumer. If found unfair, these terms would not be legally binding, and the CMA could take enforcement action.
Hayley Fletcher, CMA senior director of consumer protection, stated that the investigation will assess Ryanair's approach to family seat reservations and how costs are presented to consumers. She emphasized the importance of upfront pricing, warning that non-compliance could lead to CMA action.
The CMA has indicated that the investigation is in its early stages, and no conclusions have been reached regarding any legal breaches. The inquiry aims to protect vulnerable consumers and alleviate pressures related to the cost of living.
