Key facts
- McDonald's is testing an AI system for drive-thru order processing.
- The AI has processed over 1 million transactions.
- Approximately 90 percent of orders were completed without human intervention.
McDonald's is currently testing a significant change to its drive-thru operations, implementing an artificial intelligence system to manage customer orders. This AI has already processed over one million transactions. According to one franchisee involved in the pilot program, approximately 90 percent of these orders were successfully completed by the AI without requiring any human intervention. This suggests a potential for increased efficiency and automation within the fast-food giant's service model.