Allegiant Reverse Services marks 10 years, Rob Awalt reflects on growth

Allegiant Reverse Services is marking its 10th anniversary in the reverse mortgage sector, having grown from its founding during a period of market disruption to serving clients in 48 states and completing over 130,000 transactions. Founder and president Rob Awalt reflected on the company's journey, emphasizing the foundational importance of trust and experienced professionals. He noted that the company's core team has a long history together, predating Allegiant's establishment, which contributed to its early success and ability to build capacity quickly when clients sought to continue business.

Awalt detailed the startup phase, describing the energy and challenges of establishing systems, hiring, and securing licenses while demand was already high. He highlighted the company's mission-driven approach, prioritizing the borrower and earning credibility in the reverse mortgage space by dedicating focus to it early on. The complexity of reverse mortgages requires a collaborative effort across all company departments, and Awalt expressed gratitude for his team's dedication and expertise in navigating state-specific regulations.

Looking ahead, Awalt acknowledged the accelerating pace of technology but stressed the need for strategic implementation, particularly in enhancing client touchpoints like escrow. He also touched upon his background, explaining his transition into financial services through a 1031 exchange company sale and subsequent involvement in the title business, which eventually led to specializing in reverse mortgages and expanding nationally alongside key clients.