Key facts
- HSBC's mobile banking app in Hong Kong experienced service interruptions on Monday morning.
- Customers reported being unable to log in, with the app citing issues with email and mobile number verification.
- HSBC acknowledged the difficulties and stated they were working to resolve them.
- This is the second such system breakdown for HSBC in the past six months.
- Hang Seng Bank's mobile app also experienced similar glitches.
HSBC, Hong Kong's largest bank, experienced significant disruptions to its mobile banking services on Monday morning, preventing many of its over 7 million customers in the city from accessing their accounts. Numerous customers reported being unable to log into the mobile app since 9 a.m., with the application displaying a message indicating restricted access due to issues with valid email addresses and mobile numbers, despite users having their details already registered.