Key facts
- Mobile performance on UK trains is poor.
- Onboard Wi-Fi on UK trains is also inadequate.
- Passengers frequently lose connectivity on trains.
A recent study has highlighted significant issues with mobile connectivity on UK trains. The research found that both mobile network performance and the onboard Wi-Fi services provided are substandard. As a result, passengers often find themselves disconnected from the internet while traveling, leading them to describe the experience as going 'off grid'. This lack of reliable connectivity impacts the passenger experience on the UK's rail network.