Key facts
- Messagepoint announced the launch of MARCIEAssist™.
- MARCIEAssist™ is described as the first agentic AI capability to automate customer communications management.
- The solution aims to automate the work within customer communications management.
Messagepoint, a company specializing in customer communications management (CCM) solutions, has announced the release of MARCIEAssist™. This new capability is highlighted as the first agentic AI tool specifically designed to automate the tasks involved in customer communications management. The launch signifies Messagepoint's move to integrate advanced AI into its CCM offerings, aiming to streamline and automate processes for its clients.