Key facts
- States are increasingly adopting artificial intelligence (AI).
- AI is being used to manage safety-net programs.
- The aim is to improve efficiency and effectiveness in delivering social services.
States across the U.S. are increasingly turning to artificial intelligence (AI) as a tool to enhance the administration of their safety-net programs. This adoption of AI technology is driven by a desire to make the delivery of essential social services more efficient and effective. The integration of AI aims to streamline complex management processes, potentially leading to better outcomes for program recipients.