Key facts
- Regulator is drafting new guidelines for retail energy providers.
- The guidelines aim to improve consumer experience by ensuring honesty and fairness.
- The move follows recent market rule changes and reforms.
- Reforms are intended to demystify electricity bills.
A regulatory body is in the process of drafting new guidelines for retail energy providers. This initiative is part of a broader effort to enhance the consumer experience by promoting honesty and fairness in the sector. The proposed updates come in the wake of several market rule changes and reforms that have been implemented with the objective of making electricity bills more understandable and ensuring that retailers operate with integrity. The regulator is currently seeking feedback on these proposed changes.